Last updated: June 2, 2023

Thank you for choosing Bulkvana for your online shopping needs. We value your trust and are committed to providing exceptional services. As part of our ongoing efforts to enhance your shopping experience, we have revised our refund and return policy to better serve you. Please review the updated policy below:

Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact our support team at return@bulkvana.com within 1-2 days of receiving the product. We will work with you to address your concerns and find a suitable solution.

Damaged or Incorrect Products: If your product arrives damaged during shipping, or if you receive an item that does not match the listing or is expired (within 90 days from the date of purchase), please reach out to us within 3 days of receiving the order. We will arrange a refund or replacement at no additional cost to you.

Order Delivery Issues: If any products from your order are not delivered within 10 days of placing your order, please inform us promptly. We will investigate the issue and provide a refund of the purchase price if necessary.

Cancellation Requests: If you wish to cancel your order, please contact us within 2 hours of placing the order. While we will make every effort to accommodate your request, please note that we reserve the right to deny cancellations in certain cases.

Return Shipping: If a return is required, our team will assist you in arranging for a pickup. However, please note that you will be responsible for paying the shipping costs for returning the product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item. Shipping costs are non-refundable.

Refund Processing: Once we receive the returned item and inspect it, we will process your refund promptly. Refunds are typically issued within a few business days and will be credited to the original payment method used for the purchase.

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our support team at help@bulkvana.com. We are here to help and ensure your satisfaction.

Thank you for choosing Bulkvana.

Bulkvana, Inc.
200 Spectrum Center Dr.
Suite 300
Irvine, CA 92618
help@bulkvana.com