You can contact our support team at return@bulkvana.com within 1-2 days of receiving the product to request a refund. Please note that we only accept refund requests within 3 days from the date of receiving the order.

If your product arrives damaged during shipping or doesn’t match the listing, please contact us within 3 days of receiving the order. We will arrange for a refund or replacement at no additional cost to you.

If any products from your order are not delivered within 10 days of placing the order, please notify us promptly. We will investigate the issue and provide a refund of the purchase price if necessary.

Yes, you can request to cancel your order. Please contact us within 2 hours of placing the order. However, please note that we reserve the right to deny cancellation requests in certain cases.

If a return is required, you will be responsible for paying the shipping costs for returning the product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item. Please note that shipping costs are non-refundable.